Clara Rose Mae
Returns & Refund Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return, your item must meet all of the following requirements:
- Condition: The item must be in the same condition as when you received it.
- Use: The item must be unworn and unused.
- Tags: All original tags must be attached.
- Packaging: The item must be returned in its original packaging.
- Proof of purchase: Your return must include proof of purchase or your order confirmation.
To request a return, please contact us at contact@clararosemae.com .
Once your return request has been approved, we will provide you with return instructions. Returns sent without prior approval will not be accepted.
Sustainable Returns
Through our partnership with GiveBackBox, eligible returned items may be given a second life by being donated to charitable organizations.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assess the issue and resolve it promptly.
Non-Refundable Items
- Sale items: Sale items are non-refundable.
- Gift cards: Gift cards are non-refundable.
Exchanges
We do not process direct exchanges. To exchange an item, please return the original product first.
Once your return has been received and approved, you may place a new order for the desired item.
Right of Withdrawal – European Union
Under EU law, you have the right to withdraw from your purchase within 14 days. We voluntarily extend this period to 30 days.
- Condition: The item must be unused and unworn.
- Tags and packaging: The item must include all original tags and packaging.
- Proof of purchase: The return must include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed within 3–5 business days to your original payment method.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at contact@clararosemae.com .
Order Cancellations
Orders cannot be cancelled once they have been processed or shipped.
If your order has not yet been processed and no tracking number has been assigned, you may request a cancellation by contacting us at contact@clararosemae.com .